Returns & Refunds

At Shanti + Tula, we want you to love the products you bring into your home. Because many of our products are handcrafted, scented, and/or made for personal use, we have a few guidelines to help us keep returns fair and ensure the quality of every product we send out.

15-Day Returns

We accept eligible returns within 15 days of delivery.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In its original packaging
• Free from signs of use, damage, or wear
• Accompanied by your order information or proof of purchase

To request a return, please email us at hello@shantiandtula.com within 15 days of receiving your order. Please include your order number and the item(s) you would like to return.

Please do not send an item back before contacting us. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide instructions for where to send your item. Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Bath + Body & Personal-Care Products

For health, hygiene, and product-quality reasons, we cannot accept returns of opened or used bath and body products.

This includes products such as:

• Soaps and scrubs
• Bath bombs and bath products
• Body oils and creams
• Lip care
• Balms
• Lotion candles
• Other products intended for use on the body

If you receive a bath or body product that is damaged, defective, leaking, or otherwise arrives in unacceptable condition, please contact us as soon as possible so we can make it right.

Candles & Home Fragrance

Unused candles, home fragrance products, and accessories may be eligible for return within 15 days as long as they are in their original condition and packaging.

Because our candles and fragrance products are handcrafted, burned, melted, used, or altered candles cannot be returned.

If your candle arrives cracked, broken, damaged, or otherwise defective, please contact us promptly and include photos of the item and packaging so we can help.

Sale & Final-Sale Items

Sale, clearance, retired, or otherwise marked final-sale items are not eligible for return or refund.

Gift cards are also non-refundable.

If an item is final sale, this will be clearly indicated at the time of purchase.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, broken, leaking, or is not the item you ordered, please contact us at hello@shantiandtula.com as soon as possible.

Please include your order number and clear photos of the item and, when applicable, the shipping box and packaging. We will review the issue and work with you to find the best solution.

Exchanges

We do not offer direct exchanges.

If you would like a different scent, size, or product, please request a return for the eligible item and place a new order for the item you'd like instead.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

Questions About Your Return?

We're happy to help. If you're unsure whether your item qualifies for a return, please reach out before sending it back.

Email: hello@shantiandtula.com

We appreciate your support of our small, handcrafted business and are grateful to be part of your home and self-care rituals.